Please read these terms and conditions for bookings made on carefully.


  • All requests for booking modifications/amendments must be directed to the AiroTour Customer Care Team via email at [email protected]
  • If you request a date/time change AiroTour will attempt to honor your request; However AiroTour cannot guarantee date/time change requests as all requests and amendments are subject to availability.
  • For changes made seventy two (72) hours or less from your original travel date a penalty fee of €1,00 applies to each person.
  • AiroTour reserves the right to cancel, change or substitute any tour that you have booked at, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.


  • Airotour can accept all mayor credit cards: American express, Visa, MasterCard, PayPal.
  • Full payment or deposit by credit card is required to make a reservation. Payment will be listed as AiroTour Ltd on the credit card statement.
  • Canceling a booking with AiroTour can result in cancellation fees being applied by AiroTour, as outlined below. When canceling any booking you will be notified via Email of the successful cancellation and cancellation fees incurred. Cancellations cannot be confirmed via telephone.
  • AiroTour enforces a 72 hour advance refund policy.
  • Cancellations must be communicated via E-mail at [email protected] no less than 72 hours in advance of the tour in order to receive a refund.
  • All cancellations are subject to a cancellation fee of 10% of the total charged per person.
  • No partial refunds will be given for any cancellations made within 72 hours of a tour.
  • No partial refunds are available once a tour has commenced.
  • No partial refunds are given in case of either delay or non-appearance on the part of the customer.
  • You can create a user account to manage your bookings, saving your personal settings, and to write reviews. The data provided by you (your name, email address, telephone number, payment details, etc) will be used by only authorized personnel that are permitted to access personal data, and they can do so solely for the purposes of their work.


  • AiroTour accepts no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include:
  • The closure of venues which AiroTour tours visits, where and when the closure of that venue is out of the control of AiroTour or where AiroTour is not notified by the Venue with ample time to notify the clients, which may be due to inclement weather, manifestations and protests or simply the last-minute decision of the venue.
  • The inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.


Airotour Ltd

Tallinn, Estonia

Registration number: 14043177

Tax number: EE101891749